Return & Exchange

At Satix.co, your satisfaction is our priority. We stand behind the quality of our jewelry and want you to love your purchase. If you are not completely satisfied, we're here to help.

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Return Window

We accept returns within 30 days of the delivery date. Items must be returned in their original, unworn condition with all original packaging.

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Eligible Items

To be eligible for a return or exchange, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by your order number or proof of purchase

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Non-Returnable Items

The following items cannot be returned or exchanged for hygiene and safety reasons:

• Items that have been worn or used
• Items not in original condition or packaging
• Items returned more than 30 days after delivery
• Sale or clearance items (unless defective)
• Custom or personalized orders

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Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at support@satix.co with your order number and a photo of the issue. We will arrange a replacement or refund at no cost to you.

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How to Return

1. Email us at support@satix.co with your order number and reason for return
2. We will provide you with return instructions and a return address
3. Pack your item securely in its original packaging
4. Ship your return using a trackable shipping method — we recommend keeping your tracking number
5. Once we receive and inspect your return, we will notify you of approval or rejection

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Refunds

Once your return is received and approved, your refund will be processed within 5-7 business days to your original payment method. Please note that your bank or credit card company may take additional time to post the refund.

Original shipping costs are non-refundable. If your order qualified for free shipping, the actual shipping cost will be deducted from your refund.

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Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at support@satix.co. Subject to availability, we will do our best to accommodate your exchange request. If the requested item is unavailable, we will issue a store credit or refund.

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Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (defective or incorrect item). We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

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Contact Us

If you have any questions about our Return & Exchange Policy, please contact us:

Satix LLC
7722 Yosemite Ln, Parkland, FL 33067
Email: support@satix.co
Phone: (954) 419-8904

We typically respond within 1 business day.