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Yes — we offer free shipping on all orders over $30. Orders under $30 will have a shipping fee applied at checkout.
Questions & Answers
Ordering INFORMATION
How do I place an order?
Browse our collections, select the item you want, choose your gauge and style, and click Add to Cart. When you're ready, go to your cart and click Checkout. Follow the prompts to enter your shipping and payment information.
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at support@satix.co if you need to make a change or cancellation. We will do our best to accommodate your request before the order ships. Once an order has shipped we are unable to cancel it.
Do I need an account to place an order?
No — you can check out as a guest. However, creating an account lets you track your orders, save your shipping address, and view your order history.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and other payment methods shown at checkout. All transactions are processed securely in US Dollars.
Is it safe to use my credit card on Satix.co?
Yes — our site uses SSL encryption and our checkout is fully PCI-DSS compliant. Your payment information is processed securely and we never store your full card details.
Shipping INFORMATION
Do you offer free shipping?
How long will it take to receive my order?
Most orders are processed and shipped within 1-2 business days. Delivery times depend on your location and the shipping carrier. You will receive a tracking number by email once your order ships.
Do you ship internationally?
Yes — we ship internationally. International shipping times and any applicable customs fees vary by destination. Please note that international customers are responsible for any customs duties or import taxes charged by their country.
How do I track my order?
Once your order ships you will receive a confirmation email with a tracking number. Use that number on the carrier's website to track your delivery. You can also log in to your Satix.co account to view your order status.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us at support@satix.co within 7 days of the expected delivery date. Include your order number and photos of any damage. We will work with you to resolve the issue promptly.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. Please contact us at support@satix.co with your order number to initiate a return.
How do I return an item?
Email us at support@satix.co with your order number and reason for return. We will provide return instructions and a return address. Once we receive and inspect your return, we will process your refund within 5-7 business days to your original payment method.
Can I exchange an item for a different size or style?
Yes — contact us at support@satix.co with your order number and we will do our best to arrange an exchange subject to availability. If the item you want is not available we will issue a store credit or refund.
Are there any items that cannot be returned?
For hygiene and safety reasons, we cannot accept returns on items that have been worn or used, items not in original packaging, items returned more than 14 days after delivery, and sale or clearance items unless defective.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to our error — for example, a defective or incorrect item. In those cases we will cover the return shipping cost.
Jewelry & Materials
What materials do you use?
Our jewelry is available in 316L surgical steel, implant grade titanium, and 14K solid gold. These are the safest materials for body piercing jewelry. All materials are hypoallergenic and nickel-free, making them suitable for sensitive skin and fresh piercings.
What is the difference between surgical steel and titanium?
Both are safe for body piercings. Surgical steel (316L) is durable, affordable, and widely used. Titanium is lighter, stronger, and considered the best option for sensitive skin or fresh piercings because it is completely nickel-free and more biocompatible. We recommend titanium for new piercings or anyone with metal sensitivities.
Is your jewelry safe for new piercings?
Yes — our titanium and 14K gold jewelry is ideal for new piercings. Surgical steel is suitable for healed piercings. We do not recommend acrylic, silicone, or other materials for fresh piercings. When in doubt, consult your piercer.
What gauge should I order?
Gauge refers to the thickness of the jewelry. Common gauges are 14G (belly rings, nipple rings) and 16G or 18G (nose rings, cartilage). If you are unsure, check with your piercer or measure your current jewelry. Each product page on our site lists the gauge and dimensions.
Do you sell internally or externally threaded jewelry?
We carry both internally and externally threaded jewelry. Internally threaded jewelry is recommended for new piercings as it is gentler on the piercing channel. Check each product listing for threading details.
Account & Customer Support
How do I create an account?
Click the Account icon at the top of any page and select Register. Enter your name, email, and a password. Creating an account lets you track orders, save your address, and view order history.
I forgot my password — how do I reset it?
Click the Account icon, select Login, then click Forgot your password? Enter your email address and we will send you a password reset link.
How do I contact customer support?
You can reach us by: • Email: support@satix.co (we typically respond within 1 business day) • Phone: (954) 419-8904 • Contact form: satix.co/pages/contact • Address: 7722 Yosemite Ln, Parkland, FL 33067
What are your customer service hours?
Our team is available Monday through Friday, 9am to 5pm Eastern Time. We will respond to emails received outside of business hours on the next business day.
Do you offer wholesale pricing?
Yes — we offer wholesale options for piercers, studios, and retailers. Visit satix.co/pages/wholesale or contact us at support@satix.co for more information about our wholesale program.
